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VoCalm Terms of Service

Effective Date: 2026-10-06

Last Updated: 2026-10-06

These Terms of Service (the "Terms") constitute a legally binding agreement between you ("you", "your", "user") and VoCalm ("VoCalm", "we", "us", "our") governing your access to and use of the VoCalm website, application, and related services (collectively, the "Service").

By creating an account, accessing the Service, or using any features of VoCalm, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use the Service.

Key Information

1. Introduction and Acceptance

These Terms form a binding contract when you create an account, access the Service, or use any features including voice sessions, journaling, or narrations.

We reserve the right to modify these Terms at any time. Material changes will become effective 30 days after notice is provided through in-app notifications or email. Continued use of the Service after changes become effective constitutes your acceptance of the modified Terms.

2. Eligibility and Account Requirements

Minimum Age Requirement

You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is greater) to use the Service. VoCalm is not intended for individuals under 18 years of age.

Account Security

You are responsible for:

  • Maintaining the security of your email account used for authentication
  • All activities that occur under your account
  • Not sharing your magic link authentication emails with others
  • Notifying us immediately at support@vocalm.io if you suspect unauthorized access

Prohibited Users

The Service may not be used by:

  • Individuals under 18 years of age
  • Individuals currently experiencing a mental health crisis or emergency
  • Individuals seeking medical diagnosis, treatment, or professional mental health therapy
  • Automated systems, bots, scrapers, or any non-human users

3. Service Description

VoCalm is a voice-first mental wellness application designed to support personal reflection, stress management, and emotional well-being through AI-powered features.

Core Features

  • Voice Sessions: Real-time voice conversations with an AI companion powered by OpenAI Realtime API (maximum 5 minutes per session)
  • Processing and Analysis: Automatic transcription, AI-generated summaries, personalized coping tips, and journal entries
  • Journal and Insights: Access to transcripts, editable journal entries, dashboard with mood tracking and wellness insights
  • Narration Feature: Audio narration of your journal entries, included at no extra charge within fair use limits (see section 4)

4. Conversations, Plans and Billing

VoCalm is paid for in conversations. One conversation is one voice session of up to 5 minutes with VoCalm, together with the journal entry it creates. Balances are always whole conversations. Your journal, history, mood insights and existing narrations stay available whether or not you have conversations left.

You can buy plans and packs on our website, where Stripe takes the payment, or in the VoCalm app, where the App Store or Google Play takes it. Where this section mentions your card, your saved payment method, the Stripe Customer Portal, prices in US dollars or tax calculated by Stripe, it describes purchases on our website; purchases in the app follow "Buying in the App" below. Plans and conversations work on the website and in the app, wherever you bought them.

Free Conversations

  • A new account receives 2 welcome conversations, once.
  • After that, once a month your free balance is topped up to 1 conversation. Free conversations do not accumulate.
  • Monthly free conversations are not given while you have an active plan.

Plans (Subscriptions)

  • Plans give a set number of conversations each month and are billed monthly or once a year. Current plans and prices are shown on the pricing page.
  • Automatic renewal: a plan renews automatically at the end of each billing period and is charged to your saved payment method until you cancel.
  • Monthly conversations: each month of a paid period adds the plan's monthly conversations, including each month of an annual plan.
  • Rollover: unused plan conversations carry over to the next month, up to 2 times the plan's monthly amount. Conversations above that limit are removed when the next month's conversations are added.
  • Cancelling: you can cancel at any time from Manage plan. Cancellation takes effect at the end of the period you have paid for. You keep your plan conversations until then; at the end of the period any remaining plan conversations end.
  • Changing plans: an upgrade takes effect immediately, with a prorated charge for the rest of the current period and the extra conversations for the current month. A downgrade, or a switch from annual to monthly, takes effect at the next renewal.
  • Failed payments: if a renewal payment fails, no new plan conversations are added until the payment succeeds. Conversations you already have remain usable. You can update your card in Manage plan.
  • Plan management, invoices and payment details are handled through the Stripe Customer Portal, which Manage plan opens.

Conversation Packs

  • Packs are one-time purchases of a fixed number of conversations, with no subscription.
  • Pack conversations are added as soon as your card is approved. The charge settles within 2 days.
  • Pack conversations never expire and remain yours when a plan ends.
  • If a pack payment fails, is cancelled or is refunded, the conversations it added are removed from your pack balance (to the extent they have not been used).

How Conversations Are Used

  • One conversation is used when a voice session starts. Conversations are used in this order: free, then plan, then pack.
  • A session always runs up to its full length once it has started; it is not shortened because your balance reaches zero.
  • Automatic returns: a session that fails before its voice connection starts is always returned to you. A session whose voice connection starts but never completes is returned automatically, up to 10 times in any 24 hours. A session that lasts less than 30 seconds of connected time, or for which no journal entry can be created, is returned automatically, up to 3 times in any 24 hours.
  • To prevent abuse, you can start up to 6 sessions in any hour.

Narration

Narration of your journal entries is included and does not use conversations. Fair use limits apply: each entry can be narrated up to 3 times in total, and you can create up to 10 new narrations in any 24 hours. Narrations you already have always remain playable.

Prices and Tax

  • Prices are in US dollars and include any applicable VAT. The price you see is the price you pay.
  • Where tax applies, it is calculated by our payment processor, Stripe, based on your billing location, and shown on your receipt or invoice.
  • Price changes apply to new purchases. If the price of a plan you hold changes, we will tell you before your plan renews at the new price.

Buying in the App

  • Plans and packs bought in the VoCalm app are sold by Apple (App Store) or Google (Google Play), which take the payment under their own terms. The price is the one the store shows you, in your local currency, including any tax the store charges.
  • Automatic renewal: a plan bought in the app is charged to your Apple Account or Google account and renews automatically at the end of each period unless you cancel it before the period ends (in the App Store, at least 24 hours before). Manage or cancel it in your App Store or Google Play subscription settings. Cancellation takes effect at the end of the period you have paid for.
  • Plan changes and failed renewals follow the store's rules. While the store cannot renew your plan, no new plan conversations are added; conversations you already have remain usable.
  • Pack conversations are added once the store confirms the payment. A purchase waiting for approval adds nothing until it completes.
  • Your account holds one plan at a time. If a second plan is charged through the App Store or Google Play while you already have one, its conversations are added as pack conversations until the first plan ends; cancel the one you do not want where you bought it.
  • Refunds of purchases in the app are decided by Apple or Google under their own rules (see our Refund Policy). If a purchase is refunded, the conversations it added are removed from your balance, to the extent they have not been used, and a refunded plan ends.

Earlier Time Balances

Time balances purchased under our earlier time-based pricing were converted to pack conversations at one conversation for every 17 minutes, rounded up. Converted conversations never expire.

On October 6, 2026, the maximum length of a conversation changed from 17 to 5 minutes, and every unused conversation held on that date was multiplied by three, in the balance it was in.

Refunds

Refunds are governed by our Refund Policy. Automatic returns of conversations (above) are separate from refunds of money.

5. User Content and Conduct

Acceptable Use

Permitted Uses:

  • Personal wellness and mental health support
  • Daily journaling and self-reflection
  • Stress management and coping strategy development
  • Mood tracking and pattern recognition

Prohibited Uses - You agree NOT to use the Service for:

  • Emergency or crisis situations (use 911, 988, or appropriate crisis services)
  • Medical diagnosis, treatment, or professional mental health therapy
  • Sharing or recording third-party personal information without consent
  • Abusive, harassing, threatening, or discriminatory content
  • Illegal activities or content that violates laws or regulations
  • Commercial purposes without express written authorization
  • Automated access through bots, scrapers, or similar tools

6. Intellectual Property Rights

All intellectual property rights in the Service (excluding User Content) are owned by or licensed to VoCalm. You retain ownership of your original spoken content and voice recordings, but you grant VoCalm a limited license to process and provide the Service.

7. Third-Party Services

VoCalm integrates with third-party services including:

  • OpenAI Services: Realtime API, transcription, text-to-speech, chat API
  • Wasabi: Cloud storage for audio files
  • SendGrid: Email delivery for authentication
  • Stripe: Payment processing
  • Apple and Google: purchases in the app (App Store, Google Play), which they sell under their own terms, and delivery of the app's notifications (Apple Push Notification service, Firebase Cloud Messaging)

Your use of the Service is subject to the terms and policies of these third-party providers. For complete details on data sharing, see our Privacy Policy.

8. Disclaimers and Limitations

Nature of Service

VoCalm is a wellness and stress management tool. The Service is designed to support personal reflection and emotional well-being for individuals experiencing everyday stress.

VoCalm IS NOT:

  • A medical device or medical service
  • A substitute for professional medical advice, diagnosis, or treatment
  • A substitute for licensed mental health therapy or counseling
  • An emergency service or crisis intervention service
  • HIPAA-compliant healthcare infrastructure

AI Limitations

The Service uses artificial intelligence. You acknowledge that:

  • AI may make errors: Content may contain inaccuracies or inappropriate suggestions
  • AI lacks human judgment: Cannot understand context like a human therapist
  • AI cannot assess risk: it cannot reliably recognize an emergency or a mental health crisis. If it notes a possible safety concern, it may suggest crisis resources and take extra care in your next conversations, but nobody at VoCalm is alerted, and no one will contact you or send help.
  • Verify information: You are responsible for evaluating AI-generated content

9. No Medical Advice or Emergency Services

⚠️ CRITICAL DISCLAIMER

VoCalm is NOT a medical service and CANNOT provide emergency services or crisis intervention.

DO NOT use VoCalm if you are experiencing:

  • Suicidal thoughts or plans
  • Thoughts of harming yourself or others
  • Severe panic or anxiety attacks
  • Any mental health emergency

Emergency Resources

IF YOU ARE IN CRISIS, CONTACT:

  • 🚨 911 - Emergency services
  • 🆘 988 - Suicide & Crisis Lifeline (call or text)
  • 💬 Text HOME to 741741 - Crisis Text Line
  • 1-800-273-8255 - National Suicide Prevention Lifeline
  • 1-800-662-4357 - SAMHSA National Helpline

International: Crisis Centers Directory

10. Warranties and Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

VoCalm disclaims all warranties including merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted service.

Limitation of Liability

Our total aggregate liability to you for all claims shall not exceed the greater of:

  • The total amount you paid to VoCalm in the 12 months preceding the claim, OR
  • $50 (USD)

VoCalm shall not be liable for any indirect, incidental, special, consequential, or punitive damages including lost profits, emotional distress, or data loss.

11. Termination and Suspension

Your Right to Terminate

You may terminate your account at any time by deleting it from your profile, in the app or on our website, or by contacting support@vocalm.io with "Delete Account" in the subject line. When your account is deleted, a plan bought on our website is cancelled immediately and the current billing period is not refunded. Deleting your account does not cancel a plan bought in the App Store, so cancel it there first; for a plan bought on Google Play, we ask Google Play to stop renewing it. Any unused conversations are forfeited, unless a refund is available under our Refund Policy.

Our Right to Terminate

We reserve the right to suspend or terminate your account for violations of these Terms, fraudulent conduct, legal compliance requirements, or service protection needs.

12. Dispute Resolution and Governing Law

These Terms shall be governed by the laws of Bulgaria. Before initiating any formal dispute resolution, you agree to contact us at support@vocalm.io with "Legal Dispute" in the subject line and allow 30 days for informal resolution.

13. General Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement. If you got the app from the App Store or Google Play, that store's terms also apply to the download and to purchases made there.
  • Severability: If any provision is invalid, it shall be modified or severed while remaining provisions continue in effect
  • No Waiver: Our failure to enforce any provision is not a waiver of that provision
  • Assignment: You may not assign these Terms without our consent; we may assign freely

14. Contact Information

For questions, concerns, or requests:

BY USING VOCALM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

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